Privacy Policy
Last updated: 9 November 2026
Company name:
Company number: 17492863
Registered office:
Contact email: hello@bravelionessara.com
Telephone: +44 20 7946 0382
About this notice
is responsible for the personal information described here. This notice covers enquiries made through bravelionessara.com and explains how to contact us about your information.
Information you choose to provide
An enquiry may include your name, email address, preferred dates, party size, destination and message. Providing these details is voluntary, but we need a reply address to answer you. The form prepares an email in your own email application; you review and send it yourself. It does not upload your message to a website database. Please do not include medical records, payment card details or other sensitive information in an initial enquiry.
Purposes and lawful bases
We use correspondence to answer your questions and discuss a possible trip, relying on steps you request before a contract where relevant. General correspondence and protection against misuse rely on our legitimate interests in running a secure, responsive service, balanced against your rights. Information required by law is handled to meet that obligation. We do not use an enquiry as permission to send marketing.
Technical information
The hosting service may process technical request information such as IP addresses, requested pages, timestamps and browser details to deliver and protect the website. This website does not run analytics scripts, advertising pixels or automated profiling. It does not make decisions with legal or similarly significant effects through automated processing.
Cookies and similar technologies
The website code does not set cookies or use local storage for tracking or preferences. Menu and filter choices last only while the page is open. Our Cookie Policy explains this behaviour and browser controls.
Recipients and overseas processing
Email and hosting providers may handle information needed to deliver their services. Where necessary, professional advisers or public authorities may receive information for a legal requirement or dispute. We do not sell enquiry information. If a provider processes information outside the UK, appropriate UK transfer protections must apply; you can ask us about the arrangements relevant to your correspondence.
Retention and security
We keep correspondence only while it is needed to respond, arrange the requested service or resolve a complaint. Relevant records may be retained longer where legal obligations or a dispute require it. Retention is assessed by the enquiry status, any resulting agreement and applicable record-keeping duties. Access should be limited to people who need it. No email or internet transmission can be guaranteed completely secure.
Your information rights
Depending on the circumstances, you may request access, correction, deletion, restriction or a portable copy of your data. You may withdraw consent where processing relies on it. Withdrawal does not change the lawfulness of earlier processing. Contact hello@bravelionessara.com to make a request; reasonable identity checks may be needed.
Your right to object
You may object to processing based on legitimate interests for reasons connected with your circumstances. You can always object to direct marketing. State your objection in an email to hello@bravelionessara.com.
Complaints
Please contact us with concerns. You also have the right to complain to the UK Information Commissioner’s Office. Visit the ICO complaints page for information about raising a concern.
Children
Enquiry forms are intended for adults aged 18 or over. A parent or guardian should discuss participation by a younger person without submitting unnecessary information about that child. Contact us if a child has supplied information independently.
Changes and contact
We will revise this notice when website features or information handling change and update the date shown above. Contact hello@bravelionessara.com or use the correspondence address in the company details above for privacy questions.